Refund and Warranty

Refunds and returns are accepted for any unused products. If you have placed an order, you may cancel it at any time. Please e-mail for any questions about refunds, returns, or cancellations and we will be happy to assist you.

Transformer Tubes have a 4 year warranty against manufacturing defects. To return a product, please send a descriptive email along with pictures to Replacements are not offered for glass products unless damaged during shipment. Glass breakages must be brought to our attention within 24 hours of delivery.

Most orders are shipped within 1 business day of purchase, with some 3D printed modules adding 1-2 business days. We ship via USPS in discreet packaging and tracking information will be provided.